General help
Account, stories, reading tools and anything else.
support@abbysapp.com
We're here to help
Support
Questions about your account, billing or a child's story? Reach out and a real person will help.
Privacy & data
Requests about your family's data and deletion.
privacy@abbysapp.comBrowse the FAQ
The quickest answers to the most common questions.
FAQPopular topics
- Billing & subscriptions: manage or cancel from your device's app store; access continues until the end of the billing period.
- Adding the second parent: send a secure invite from Settings; it expires after 7 days and can be revoked.
- Deleting data: remove any photo, recording or story at any time, or delete the whole household account.
- Notifications: each parent controls their own, per device. Children never receive notifications.